THE ROLE OF THE CHALET MANAGER

The role of Chalet Manager is to provide support for the chalet staff who run our chalets in Meribel. As you will work closely with Ski Cuisine guests and all members of our team in resort we will require you to have strong organisational and multi tasking skills, be enthusiastic and have an approachable & friendly manner at all times.

The aim of the Chalet Manager is to ensure that levels of customer service, quality of cuisine and chalet presentation is of a consistently high standard throughout the season.

Chalet Manager Job Description

To assist with staff training: The aim of training is to provide all staff with the knowledge & confidence to enable Ski Cuisine to run successfully throughout the season and will include the following:

  • information regarding the day to day routine of the chalets.
  • menu planning, budgets & accounts, shopping, stock control.
  • kitchen hygiene 
  • chalet presentation & general cleaning duties.
  • organising practise dinners & breakfasts in each chalet, table settings, correct service of beverages & meals.
  • expected standards of work & personal presentation.
  • information for change over days & transfer arrangements.
  • ski passes/ski hire/ski school arrangements.
  • All applicants must have a full UK NI Number.
  • opening up chalets, preparing for guest arrivals, chalet stock up- food, beverages, linen supplies.

Once staff training is completed and the chalets have guests staying the Chalet Managers responsibilities will include:

  • Assisting with the weekly chalet shopping. Collect & check orders from chefs for certain goods: wines, bread, meat etc and pass these on to the Resort Manager for ordering.
  • Linen/Laundry-delivery & collection from chalets. Liaise with the Resort Manager if there are any problems.
  • Liaising with the Resort Manager, Drivers team & chalet staff regarding arrival & departure information of guests. Distributing guest information to chalet staff. 
  • Ensuring that all aspects of the running of the chalets are of a high standard. Liaise with The Resort Manager if there are any problems with staff or guests. Weekly chalet checks to ensure that required standards are being maintained & follow up if there are any issues.
  • Staff Day Off Cover - Assist with delivery of bread to chalets for breakfast, chalet visits after breakfast to tidy & lay out afternoon tea. Liaise with drivers about guests restaurant runs in the evening and work as a team to ensure this service runs efficiently.
  • Arranging short-term staff cover in chalets if any one is ill, you will be required to step in for any staff if they are ill/injured. This could be covering chefs, hosts or drivers and therefore providing full service for guests for any given time scale.
  • Be able to provide support for staff if they require a confidential meeting, either about work or personal issues.
  • Client Liaison-visiting clients in their chalets to ensure they are happy with their Ski Cuisine holiday. If any problems occur, take necessary steps to solve these and always follow up with The Resort Manager, Guests and the staff concerned to ensure the situation has been resolved.
  • Covering driving duties - staff to/from work morning & evening as part of rota, general guest driving, chalet staff day off restaurant runs.
  • Overseeing staff accommodation is kept clean & tidy.

Skills Required:

  • To have relevant experience of working within the hospitality trade. 
  • The ability to cook to a high standard and have knowledge & previous experience of kitchen hygiene requirements.
  • Having completed a full winter season and experience of working in a chalet.
  • Be able to work as part of a team and have a flexible approach to your work.
  • Be willing to put the needs of the guests first.
  • Be reliable, confident and able to work independently.
  • Work well under pressure. 
  • To be well presented and punctual at all times.
  • To have an ability to demonstrate excellent customer service skills.
  • Have an eye for detail and the ability to ensure that all aspects of chalet presentation remains consistently high.

Job Package:

  • Salary: On application.
  • Return travel from London to Meribel.
  • Accommodation.
  • Ski/Board equipment is provided for the season.
  • Three Valley Ski Pass.
  • Medical and mountain rescue insurance is provided.
  • Food allowance.
  • One full day off per week.
  • Staff uniform is provided, to be worn during working hours.

You must hold a:

  • European Health Card.
  • All applicants must have a full UK NI Number.
  • Full, clean driving license required. Due to vehicle insurance all applicants must be 23 years or over.

To apply please contact Anne Woolley anne@skicuisine.co.uk and forward your CV and recent photo.

To apply please send your cv & recent photo to Anne Woolley